From the original developer

Delivery & Returns

How long does delivery take?

UK & Ireland: usually within 2 working days.

Other European destinations: an estimated 1–3 working days after dispatch, depending on the country. Check your destination below.

Dispatch and delivery

Order before 4 pm on a working day for same-day dispatch. Orders placed after 4 pm, at weekends or on public holidays are dispatched on the next working day.

The estimates below are counted from dispatch, not from the time you place your order. Working days are Monday to Friday, excluding public holidays. A Saturday delivery may be possible, but it is not included in the estimate. You will receive a tracking number once your order has been dispatched.

Please note: We work with trusted carriers such as DPD and DHL. While delays are rare, minor disruptions can occasionally occur due to external circumstances beyond our control.

Shipping Costs
Standard delivery to the United Kingdom and Ireland is charged at a flat rate of £5.99 excl. VAT. A remote-area surcharge may apply; any applicable charge is shown at checkout. For delivery to Norway or Liechtenstein, local import VAT, duties and/or customs clearance charges may apply on arrival. These charges are not included in the delivery fee.

Delivery times by country

Find your delivery country below. These are estimated working days after dispatch, not guaranteed arrival dates. All delivery fees are in GBP and exclude VAT.

Destination Estimated delivery
after dispatch
Delivery fee
excl. VAT
United Kingdom and Ireland 2 working days £5.99
Netherlands, Belgium and Luxembourg 1 working day £5.82
Poland, Czech Republic, Austria, France and Hungary 2 working days £6.66
Denmark, Liechtenstein and Monaco 2 working days £7.49
Spain, Italy and Portugal 2 working days £8.33
Slovakia, Lithuania, Slovenia, Sweden and Latvia 3 working days £9.17
Norway, Finland and Croatia 3 working days £13.35
Estonia 2 working days £13.35
Romania and Greece 3 working days £16.70

Remote areas and customs: delivery to remote postcodes may take longer. For Norway and Liechtenstein, customs clearance may also extend the delivery time. DPD remote-area surcharges may apply; any applicable charge is shown at checkout. Current DPD-excluded territories are not available online.

For Norway and Liechtenstein, local import VAT, duties and/or customs clearance charges may apply on arrival and are not included in the delivery fee.

Carrier
Our primary shipping partner is DPD.

Register a return

Returns without hassle.

Check your order and register only unused, undamaged products online.

  • Register a return within 30 days of receipt
  • Unused products; statutory inspection rights are preserved
  • Return instructions automatically by email
  • You pay change-of-mind return costs unless agreed otherwise
Product damaged or faulty?Contact customer service; this is not handled as a standard return.

You do not have to give a reason. Your statutory consumer rights are not affected. For faulty or damaged goods, contact customer service.

Return registration form
Step 1 of 2

Find your order

Enter your order number and the email address for your order. You can register an unused and undamaged product within 30 days of receipt.

You can find this in your confirmation email.
Use the email address you used to place your order.

Is your product damaged or faulty? Contact customer service; this is not handled through a return request.