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Frequently asked questions
Everything you want to know about the flexible protective chute
For optimal longevity and the best user experience we recommend installing the flexible protective chute as vertically as possible. This ensures a smooth flow of waste and minimises unnecessary wear. A perfectly vertical installation is not strictly required, however. In practice this is often not possible, for example due to the shape of the building or the available attachment points. The flexible protective chute also works in a slightly kinked or slanted position, as long as the waste can flow through without obstruction and the chute is securely fastened.
A single element of the flexible protective chute is 3 metres long and thus suitable for approximately one storey. If you want to bridge two floors you can purchase two flexible chutes and simply connect them together. We have successfully tested up to nine flexible chutes (27 metres). Full functionality is guaranteed up to this length.
Orders placed on working days before 16:00 are normally dispatched the same day. Delivery is within 2 working days. If you need help before ordering, please contact our customer service team.
Disposing from a flat roof is simple and does not require additional materials. The loading funnel is equipped with sturdy hooks through which you thread a tensioning strap or a rope. You attach the end to a fixed object on the roof, e.g. a post, a wall, a table or a hook. At this point the flexible protective chute is already attached to the loading funnel. When you tighten the tensioning strap, ensure the loading funnel hangs exactly at the roof edge. Then tension the lower end of the protective chute, e.g. to a container, fence or another sturdy point. This creates a safe, straight and well-functioning setup.
The flexible debris chute is extremely robust and was specifically developed for the disposal of various types of rubble. In addition, it has a special coating on the inside that reinforces the material from within and makes it particularly durable. The factors that affect its service life are the type, size and weight of the rubble, as well as the method of attachment and how tightly the chute is tensioned. Of course, the intensity of use is also a decisive factor for longevity. Customers regularly report that the flexible debris chute remains completely intact even after a full renovation. An average renovation project with 4 to 5 m³ of rubble is generally no problem for the chute.
When ordering multiple parts, connection material is supplied free of charge. An instruction manual is always included. A chain is not supplied. We recommend using a ratchet strap or rope instead. 99% of our customers do not use a chain.
Yes, a skip is not required. In this case, make sure in particular that the debris chute is well secured and that the lower end finishes just above the wheelbarrow or the Big Bag.
We sell the product in 2 different diameters. The standard debris chute has a diameter of 50 cm. The debris chute XL has a diameter of 80 cm.
We have successfully tested the flexible debris chute during demolition work with concrete, glass and wood. Extensive tests have also been carried out with sharp-edged materials, such as wood with protruding nails. These nails at most leave small punctures or holes in the material but do not cause tears in the flexible debris chute. Our product is also frequently used for transporting gravel and sand. Make sure that the chute is tightly tensioned and free of kinks.
Each element of the flexible debris chute has two attachment points: one in the middle and one at the lower end. If you connect two or more elements together, you can decide how far they should overlap. Attach the second element to the lower loops of the first part to achieve the maximum total length. If you instead use the middle loops, the total length will be reduced accordingly. This flexible system allows you to precisely adjust the reach of your debris chute to your needs.
Yes, technically the chute also works without a funnel. It is still recommended, though: without a funnel the filling opening collapses and someone has to hold it open by hand while pouring. The loading funnel keeps the opening permanently open so you can easily throw the rubble in. This greatly eases the work and reduces the risk of rubble falling outside.
The flexible debris chutes have loops that can be easily connected to each other. These loops can be fastened without difficulty using carabiner hooks, robust ropes or sturdy cable ties. Of course, other fastening options are possible provided they ensure a solid connection. We supply suitable connecting material free of charge so you can safely couple multiple elements together.
There are sturdy carabiner hooks on the loading funnel. Simply click the loops of the flexible debris chute into these hooks. Through the same hooks, thread a ratchet strap, a chain or a rope for fastening. The end of the strap can normally be attached to the frame. If this is not present, you can fix the strap to another solid object: a radiator under the window, wall hooks, a heavy piece of furniture or similar. In short: a window frame is not strictly required to attach the product. For fitting beside a scaffold, read the scaffold rubbish chute guide.
No, the Stortslurf® rubble chute is available for purchase only. At £32.76 including 20% VAT, it can be more economical than hiring a conventional rubble chute for a single use. Read our rubbish chute hire guide for published UK hire-rate examples and the full comparison.
All three terms describe the same principle: a system used to transport material from top to bottom. A refuse chute is usually used for lighter waste, a Rubble chute is the simplest variant, in which a bucket hangs on a rope. The Stortslurf® protective chute covers all three applications: it is flexible, foldable and suitable for any material.
Orders placed on working days before 16:00 are dispatched the same day. Delivery is within 2 working days. If you need it urgently, we recommend visiting a local stockist.
Direct collection from us is not available. Use our stockist finder to see whether a local stockist can help. Our network includes 295+ stockists across 19 countries.
Please enter the address of the desired collection point directly as the delivery address when ordering. We ship with DPD – whether your collection point is served depends on the DPD network in your region.
As soon as your order has been dispatched you will receive a confirmation email. In addition, you will automatically receive a Track & Trace code within 12 hours of dispatch, with which you can track your shipment precisely.
The delivery driver will attempt to deliver your order to the specified delivery address. If you are not present at the first delivery attempt, you will receive a notification – either as a note in your letterbox, via the Track & Trace link or by email. The order will then be re-delivered the next day, left with a neighbour or made available at a collection point.
We can change the address without any problems as long as the parcel has not yet been shipped. If the parcel is already on its way, we can make an enquiry with the carrier. However, this may lead to a delay of several days.
Did you order the wrong item or would you like a different product? No problem, as long as your order has not yet been packed. Email us or call us to cancel your order. If the parcel has already been packed, unfortunately only a return is possible.
We ship with DPD or DHL. If you prefer a specific carrier, you can indicate this in the comments field of your order. We will take your preference into account but cannot guarantee it.
Available payment methods are shown securely at checkout. You can pay by credit or debit card, PayPal and Klarna where available.
Your order confirmation and invoice are sent by email after purchase. Payment by invoice is not available at checkout.
After we receive your order you will automatically receive a PDF invoice by email.
Bank transfer is not available at checkout. Please choose one of the secure payment methods displayed during checkout.
Yes. We meet all requirements for secure payment processing. Our organisation is also certified by Trusted Shops.
A single flexible protective chute is 3 metres long and is therefore suitable for approximately one average storey. For example, if you want to dispose of rubble from the 3rd floor (approx. 9 metres high), order 3 flexible protective chutes. The material for connecting the individual parts is provided free of charge. We strongly recommend ordering a funnel. Optionally, you can also order ratchet straps for securing.
The quickest way to order is through the shop. If you need help before placing an order, please contact our customer service team.
If you have not received a confirmation, this can have two causes: (1) Your order was not completed due to a failed payment – check whether the amount has been debited. If not, please place the order again. (2) You accidentally entered an incorrect email address. In that case, email us so we can correct your order details.
If you have a complaint about our service or our products, we are of course sorry. We are happy to assist you in resolving the problem. For product-related complaints, please fill out the complaint form so that your matter can be handled promptly.
We always include an instruction manual with your order. This also contains a QR code that gives you access to our instruction video. If you still have questions about how it works after reading the guide, do not hesitate to contact us. Our specialists will be happy to help.
This shop is configured for delivery within the United Kingdom. Stortslurf® is available through a network of 295+ stockists in 19 countries; please contact us about international availability.
Yes. You can return an unused item in its original condition and packaging within 30 days of receipt. Please contact us with your order details before returning it. We will send the return instructions by email. Your statutory consumer rights are not affected.
After we receive your return, we usually refund the purchase price within 5 working days. You are responsible for the cost of return shipping unless the goods are faulty or we agree otherwise.
Yes. Please return the item unused, in its original packaging and condition, with proof of purchase.
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